Support systems that read intent.
A grounded, multi-channel AI support layer that answers with citations, escalates with context, and never guesses when it should ask.
Engineered to operate autonomously.
Multi-channel
Web, in-app, WhatsApp, email, Slack — one brain, every surface.
Grounded retrieval
Answers cite your docs, tickets, and product data — no hallucinations.
Safe by default
PII redaction, refusal rules, and topic guardrails baked in.
Human handoff
Full transcript, sentiment, and suggested reply pushed to your agent.
Multilingual
Autolanguage detection with tone parity across 40+ languages.
Actions, not just answers
Refunds, cancellations, status changes — resolved end-to-end.
An operating loop, not a script.
Classify intent, urgency, and sentiment on every message.
Pull grounded context from your knowledge, CRM, and product.
Compose an answer or trigger a tool call with policy checks.
Ship the reply, update systems, or escalate with the full trail.
What your team actually gets.
Round-the-clock coverage without new headcount
Consistent brand voice and policy adherence
Every conversation becomes structured product signal
Agents focus on the 20% that actually needs judgment